FAQS
Q: How do I order a sample of fabric?
A: We are happy to offer samples on all of our fabric for $1.00 to make sure that you will love your fabric before ordering. Please select the sample button on any fabric to get purchase your sample. If you have any trouble or need help in ordering a sample please send an email customercare@fabrichomestore.com for assistance or call us at (844) 811-6680
Q: How do I place an order?
A: Orders can be placed directly on our website. If you are unable to process an order on fabrichomestore.com, please send an email
customercare@fabrichomestore.com for assistance or call us at
(844) 811-6680
Q: What if I need to cancel or change my order?
A: We are usually unable to modify or cancel orders once they have been placed. If needed, please contact us at
customercare@fabrichomestore.com and we will see if we can modify or cancel your order if it has not been packed or shipped. Once orders have been packed or shipped we are unable to cancel or modify an order.
Q: How can I check the status of my order?
A: To track the status of your order, click the Track Order link in the bottom section of every page on fabrichomestore.com
Q: I have a specific question about a fabric such as material or durability that is not on your website- How can I get this answered?
A: We do our best to update our website regularly with updated fabric information but if you find that you have a question that has not been answered in our product descriptions, please email customercare@fabrichomestore.com
Q: Are credit card purchases safe on Fabrichomestore.com?
A: Yes, your credit card purchases are safe on fabrichomestore.com We use secure servers and Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how fabrichomestore.com maintains your privacy and security, please click on Privacy Policy in the bottom left navigation area.
Q: What do I do if I have forgotten my username or password?
A: If you forget the password for your account, select Forgot Your Password and enter your email address. If we have your email address on file, we will send you an email to reset your password. If you need further assistance with your username or password, please email
customercare@fabrichomestore.com for assistance.